This page contains technical information needed to setup and configure your system to use the Southern Star Internet Service.
We highly recommend that you print a copy of this page, fill in the blanks which apply to your system, and save it in a safe place.
For additional information please check the Support section of our web site.
If you don't find the answer there, contact Technical Support at (504) 832-0002 x2 or Support.
You can check your connection speed by using our Speed Test.
You can check your mail setup by sending a message to Test.
There should be a reply.
| Service |
Parameter |
Value |
| Dial-In |
Phone Number |
New Orleans |
(504) 831-7907 or (504) 200-2900 or
(504) 262-1236 or (504) 620-1236 or
(504) 888-4126 |
| Baton Rouge |
(225) 300-2810 |
| Covington |
(985) 234-8888 or (985) 234-2810 |
| Franklinton |
(985) 795-0245 |
| Hammond |
(985) 622-8888 or (985) 622-2810 |
| Houma |
(985) 223-1167 or (985) 625-1839 or
(985) 223-2023 |
| LaPlace |
(985) 651-2810 |
| Lafayette |
(337) 402-2810 |
| Lake Charles |
(337) 433-4006 |
| Morgan City |
(985) 380-2400 |
| Paradis |
(985) 758-8227 |
| Raceland |
(985) 537-0116 |
| Slidell |
(985) 265-8888 or (985) 265-2810 |
| Username (lower case) |
→ |
| Password (lower case) |
→ |
| ADSL |
Circuit ID / Phone Number |
→ |
| ADSL Modulation |
ADSL2+, G.DMT, Annex A |
| ADSL Speed down / up (max) |
→ |
| Virtual Circuit VPI/VCI |
0/35 or 8/35 |
| Virtual Circuit Encapsulation |
PPPoE |
| Virtual Circuit Multiplexing |
AAL5, LLC/SNAP |
| TCP: MTU & MRU, MSS |
1492, 1452 |
| Username (lower case) |
→ |
| Password (lower case) |
→ |
| Static IP Address |
→ |
| Subnet Mask |
255.255.255.255 |
| Gateway IP Address |
→ |
| Pri DNS (Domain Name Svr) Addr |
199.254.148.41 |
| Sec DNS (Domain Name Svr) Addr |
199.254.148.42 |
ADSL
Modem
Router |
Manufacturer & Model |
→ |
| LAN IP Address |
192.168.1.1 |
| LAN Subnet Mask |
255.255.255.0 |
| LAN DHCP Address Range |
100 - 199 |
| LAN Admin Interface Port |
80 |
| Username (lower case) |
admin or root |
| Password (lower case) |
→ |
| Wi-Fi |
SSID |
→ |
| Client Isolation |
→ |
| Channel |
→ |
| Authentication |
Mixed WPA2/WPA-PSK |
| WPA Key |
→ |
| Rekey Interval |
→ |
| WPA Encryption |
TKIP+AES |
| WDS |
AP/Bridge |
| Bridge |
Closed |
| Web |
Web Site |
www.<Domain Name> |
| Personal Web Site |
www.<Domain Name>/<Mail Name> |
| Mail |
Mail Name |
→ |
| Mail Address |
<Mail Name>@<Domain Name> |
| SMTP (Outgoing) Server |
mail.<Domain Name> |
| POP3/IMAP4 (Incoming) Server |
mail.<Domain Name> |
| Username (lower case) |
<Mail Address> |
| Password (lower case) |
→ |
| Webmail Server |
mail.<Domain Name> |
| Roaming |
Port 587 with authentication |
| Time |
Time or NTP Server |
time.idsno.net or 204.14.144.7 |
